After Covid19, the customer service team have been receiving a very high volume of enquires. To give you the quality service that you deserve and alleviate the immense pressure on our team, we have arranged a customer contact hour during which we are accessible through the following telephone numbers: +251 (0)11 617 4300

  • Monday - Friday: 10:00 am - 03:00 pm
  • Saturday: 2:00 pm – 5:00 pm

If you would like to contact us outside of these hours, you can send us an email at or book an appointment to meet with customer service representatives here.

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