Important information on COVID-19 for British Council customers and partners

Following the end of the State of Emergency in Ethiopia, the British Council is partially resuming its face to face operations with several restrictions in place. Please note that for the most part, with regards to English language courses and Exams administration, our immediate focus will be handling the backlogs of English classes and IELTS exams. 

Customer contact

Our office is not yet open for walk-in customers. But you can contact customer service from Monday to Saturday from 11.00 to 16.00 via telephone on +251-116-174300 or email

English Teaching Centre 

To continue to protect the health and safety of our students, British Council English online classes will continue until December 2020. However, short face-to-face programmes for students who were unable to complete their courses due to Covid measues will be running from 9 November 2020 onwards. Please visit to register and book your online consultation with our experts.

As we return to face-to-face classes for our Adult General English courses, we have put in place several precautionary measures in our teaching centres for your safe return.

These include:

·         Temperature checks on entry to the buildings

·         Hand sanitizer stations in every room

·         Classroom desks spaced at least a meter apart 

·         Thorough cleaning of classroom surfaces between every lesson

·         All students and parents/guardians accompanying them will be required to wear a mask while on the British Council premises. 

·         Saturday classes will have a staggered start/finish times to avoid an overcrowding inside the building. 

Please help us to stay safe, by ensuring your child wears a mask while they are on British Council premises, and by providing stationery items so that kids don’t need to share resources

Should you have any questions on how to join our classes, please do not hesitate to contact our customer services team via telephone+251-116-174300/+251-911-512835/251-944-342299/251-945-628326 or email 

Our commitment to the safety of our students as well as to their continued access to learning remains unwavering. 

Examination services


In light of the State of Emergency being lifted in Ethiopia, we're resuming paper-based and computer-delivered IELTS - which has even faster results of just 3-5 days.

Please note that currently, we haven’t resumed registering and as we are currently handling a huge number of backlogs. But, when we start registering, we will notify you through our website, social media channels, and main gate notice board.

To continue to protect the health of IELTS test-takers, in light of Novel Coronavirus (COVID-19), we're taking strict sanitation measures to ensure our equipment and systems are safe and are in line with Government directives on physical distancing. 

We would like to offer you support to help you prepare for IELTS during this challenging time; please visit for our free online preparation offers and activities.

Programmes in the arts, education and society

All programmes in Arts, Education and Society in Ethiopia are currently being resumed.

Please stay up-to-date on current welfare guidelines, available here: