Customer contact

Dear Customers,

During this uncertain time, our students, customers and partners’ health is our priority. In addition, following recent directives from the Government of Ethiopia, the British Council offices are temporarily closed to the public.

But, you can contact us via telephone +251911512835, +251945628326 or email or Social Media Facebook: and Twitter: 

Examination and teaching centre services

To protect the health of our IELTS test takers in light of Novel Coronavirus (COVID-19), IELTS tests have been suspended in all test centres (Addis Ababa, Gondar and Mekele) until March 30 as per the directive issued by the Office of the Prime Minister of the Government of Ethiopia. Moreover, English classes have been suspended in Addis Ababa Teaching Centre until the same date.

For Teaching Centre English students, we plan to offer make-up classes as soon as the restrictions are lifted. A member of our Customer Services team will be in touch with you when more details are available.

For IELTS test takers, affected test-takers will be eligible for a transfer or refund by contacting us via the email

Meanwhile, please stay up to date on current welfare guidelines, available here:

Take care of yourselves,

The British Council Team