The Customer Service Officer is the first point of contact for many of our customers and is a crucial representative of the British Council's values, standards and quality of service. 

Details

Location Addis Ababa, Ethiopia
Salary Based on the organisations scale
Duration Fixed term with possibility of extension
Working hours 37.5 hours per week, Monday to Friday and Saturday afternoon
Annual leave 25 days per year
Closing date Friday 31 March 2017

Role overview

Customer Service Officer contributes to the achievement of the customer service team in line with country strategy supporting implementation of projects through:

  • Customer service excellence and monitoring and evaluation for various projects and programmes through physical and virtual support within British Council Ethiopia;
  • To ensure that a consistently excellent level of care is provided to internal and external customers in line with British Council corporate standards;
  • Act as the receiving point for all physical dropoffs; 
  • Compile monthly statistics on customer flow; 
  • Events and facilities work.

How to apply

Required qualifications and experience

  • University Degree in any discipline;
  • Two years of experience in customer service;
  • Ability to analyse data and problems;
  • Good planning and organising skill;
  • Excellent communication skills in written and spoken English and Amharic.

British Council is an Equal Opportunity Employer and encourages applications from suitably qualified female and disabled candidates.

All duties will be in line with our Equal Opportunities & Diversity, Child Protection, Environmental Framework and other overarching corporate policies.  

 

A detailed Role Profile for the post, Application Form and a definition guide for British Council Behaviours and Core Skills can be obtained below. 

Only applications on the standard Application Form will be accepted.

All completed application forms must be submitted to the address below or by email to recruitment@et.britishcouncil.org on/ before 31 March 2017 at 4:00pm.

British Council Ethiopia

PO Box 1043

Comoros Street

Tel. 011 662 0388 or 011 6174300

Addis Ababa, Ethiopia

http://www.britishcouncil.org/ethiopia

 

Only short-listed candidates will be contacted.

 
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