Please note: This is the policy for IELTS (Academic and General Training), you can find the UKVI cancellation and refund policy here.
Cancelling your IELTS test
Please note that refunds can take four to six weeks to process.
No refunds will be allowed for IELTS within five weeks of the test date.
To cancel your IELTS (Academic and General Training) test, please log in to the Test Taker Portal and submit a cancellation request, along with an upload of supporting documentation/evidence.
Only medical certificates in Amharic or English are accepted. If we have not received your submitted cancellation request along with an upload of supporting documentation/evidence on the Test Taker Portal by the second calendar day after the test, you will be marked as absent and forfeit all claims.
Please note that we do not accept sick notes issued by family members.
Copies sent by fax or email are not accepted.
Requesting a test day transfer
If you need to change the date of your test from the date you originally booked, you can request a test day transfer up to five weeks before the test date, free of charge.
Please note that the new test date must be within three months of the original date. In cases of illness, a transfer is possible within five weeks of the test if an original medical certificate is provided within five working days of the test date, together with the Request for Refund or Test Date Transfer Form.
If you receive a transfer to a new test date (either before the test or due to illness) and are ill on the second test date, then you are not entitled to a refund of the test fee nor to any further transfer to a new test date.
Candidates who seek to cancel their registration more than five weeks before the test date will receive a refund minus 20% of the test fee as an administration charge (ETB 2600.00).
Refer to Section 3 of the IELTS Admin Manual for the detail.
- Test day transfer fee
If candidates request to transfer their test dates and notify the test centre more than five weeks before their original test date, an additional administration fee of ETB 2,600.00 will be charged.
Refer to Section 3 of the IELTS Admin Manual for details
- Enquiry on results fee policy
Candidates requesting both partial and full re-marking will be required to pay the equivalent of GBP 100.00 in ETB at the prevailing bank exchange rate. Should the candidate be awarded a higher score than the original score that they received, a full refund will be provided. Should there be no improvement from the original score, then no refund of the re-mark fee will be provided.
Refer to Section 6 of the IELTS Admin Manual for the detail.
- Extra Test Report Form (TRF) Request
If a candidate requests an extra TRF to be sent to a receiving institution there will be no charge for up to five TRFs. For the additional TRFs (if they are more than five) ETB 600.00 will be charged per TRF plus the courier fee.
Based on the current DHL tariffs
- TRF Amendment
If a candidate requests a TRF amendment because of an error made by the candidate himself/herself including but not limited to name, age, ID number and other related candidate information, he/she will be charged ETB 600.00.
- Late candidate for the speaking session and transfer fee
If a candidate is late for more than 5 minutes for the speaking session with a valid reason, he/she will be rescheduled if the seven-day window is not over. But, he/she will be charged a reschedule fee of ETB 600.00
To request a test day transfer, please complete the 'Request for IELTS Test Date Transfer Form' below.
Exceptional circumstances and special consideration
On rare occasions, there may be instances where you are unable to attend your test or are disadvantaged on the test day owing to illness, injury, or another exceptional event outside your control and you no longer qualify for a standard cancellation, refund or transfer close to the test date. In these cases, including instances such as bereavement, civil unrest or domestic crisis, you may make an application to your test centre for special consideration due to exceptional circumstances. You can find more information on this process here.
Under certain circumstances outside of test centre control, we may have to cancel your test and transfer it to a future date. These circumstances include, but may not be limited to, extreme weather conditions, natural disaster, civil unrest, industrial action, global pandemic or for reasons of force majeure.
In these circumstances, your test centre will provide you with as much notice as possible and give you the choice of either a full refund, or a transfer to a future test date – whichever you prefer.
If your test is cancelled or postponed due to other circumstances such as technical failure, venue or environmental factors, your test centre will provide you with as much notice as possible and give you the choice of a refund or a transfer to a future test.